At Empire Wears, your satisfaction is our priority. If, for any reason, you’re not fully happy with your purchase, our return and exchange policy is designed to make the process simple and fair.
Returns
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You may return items within 5 business days of receiving your order.
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Returned items must be unworn, unused, and in their original packaging.
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Proof of purchase is required for all returns.
Exchanges
To ensure accuracy and faster service, we recommend returning your item and placing a new order for the desired product. This method helps us process your request more efficiently.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately upon receipt. We’ll arrange a replacement or refund as quickly as possible.
Non-Returnable Items
Some items cannot be returned, including:
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Custom-made products
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Personal care items
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Perishable goods
Customer Care
We are committed to handling returns and exchanges promptly to ensure you have the best shopping experience with us.