At Empire Wears, we want you to shop with confidence. If you are not fully satisfied with your purchase, our refund and return policy is here to ensure a smooth and fair process for both you and us.
Return Window
We accept returns within 5 business days of delivery. This gives you time to review your order and decide if it’s right for you.
Eligibility for Returns
To be eligible for a return, your item must be:
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In its original condition (unworn/unused)
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In the original packaging
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Accompanied by proof of purchase
Please inspect your order as soon as it arrives. If an item is defective, damaged, or incorrect, notify us immediately so we can make it right.
Non-Returnable Items
Some products cannot be returned, including:
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Custom-made items
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Personal care products
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Perishable goods
We make sure to clearly highlight these exceptions before purchase to avoid any confusion.
Return Process
Once your return is approved, we will provide you with return instructions and, in some cases, a prepaid shipping label. Customers often prefer prepaid return shipping, and we aim to make the process as simple as possible.
Refunds
After we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund. Approved refunds will be processed within 10 business days. Please note that it may take additional time for your bank or credit card company to complete the transaction.
Customer Satisfaction
Clear communication is our priority. We are committed to handling returns quickly and fairly so you can continue to enjoy shopping with us.